Please note that we are shipping to UK mainland only - appologies to Northern Ireland customers for not being able to fullfill their orders.

During the checkout process, you will be presented with a choice of shipping services. Please consider the followings when making your selection:
- Royal Mail First and Second Class packets are insured up to a total value of £49; if the value of your purchase is over this amount and you still choose this service, we will only be able to compensate you for £49, were your packet get lost in the mail;
- The maximum weight that can be send through Second Class packets is 1000 grams; anything heavier than this will be shipped via next available service, Royal Mail Packets First Class. The system automatically calculates the packet weight and only displays the available options;
- If the value of your purchase is over £49, we recommend that you use the next available service - Special Delivery Next Day. This service is insured for up to £500 in case of lost and provides a tracking number that will be emailed to you. Please note that the Next Day refers to the NEXT WORKING DAY; this means packets shipped on Fridays and using this service will be delievered on Monday the following week! Also, note that it may take us up to one day (depending on when you place the order) to ship your packet.
- For Emergency orders, you can contact us at Sales@ecohousecomfort.com to arrange for Special Delivery Next Day Saturday Guaranteed service (not available on the website) - we will let you know the additional charges that you will have to pay for this.

The deliveries are scheduled between 9am - 6pm Monday to Friday - please make sure there is someone at home to sign the receipt and take possesion of goods.